CUSTOMER SERVICE
CONTACT US
Are you looking for a specific Sneaker? Let us know and we can check with our suppliers.
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: Unchartedsneakersa@gmail.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size
Please email us on Unchartedsneakersa@gmail.com or DM us @sneaker01_gallery and let us know what the size and sneaker you are looking for. We will respond to your query within 24hrs.
03
Is it safe to order online?
Our site is 100% safe for all purchases. The site is protected via the latest encryption methods to ensure all your information is kept safe and not shared with any third parties without the customers consent.
05
Which methods of payments can I use?
We accept Debit/Savings and Credit cards via our Paystack secure portal. In other instances you can email us Unchartedsneakersa@gmail.com or DM US @sneaker01_gallery to make alternative payment arrangements with our team.
02
How do I make payment?
Kindly select the sneaker you want to purchase via the store and follow the purchase prompt. When you have added the product to your basket, the checkout process will redirect you to Paystack were you can make a payment via your Debit or Credit card.
04
Delivery - How much is it and how long does it take?
Our deliveries are free and we utilize designated delivery portals namely POSTNET & PAXI (PEP STORES Delivery system. If you would like your package delivered via an alternative method please contact us on your email or you can use the designated chat areas. Deliveries take between 3 - 4 working days.
06
You’ve sent me the wrong items
Please notify us immediately after you receive the incorrect package. Our team will arrange for a collection and replacement with the correct order promptly.
07
Can I track my order ?
You can track your order via the order number that you will receive after completing your purchasing process. Please contact us if you have any further queries via our Instagram or email address.
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